SpinAway Privacy Policy

At SpinAway Casino, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play, or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how long we keep it, and what rights you have over it. By creating an account or using spinaway.ca (or spinaway.ca/on for players located in Ontario), you agree to the practices described below.

Who We Are

SpinAway Casino is operated by Monkey 9 Limited, registration number 391776, registered at Katalanou 11, Flat/Office 11, 1100 Nicosia, Cyprus. We hold a licence issued by the Kahnawake Gaming Commission, licence number 1041, issued on 27 May 2025, authorising us to conduct online gaming operations. Our Data Protection Officer can be reached at 1 Avolonos Street, Maria House, P.C. 1075, Nicosia, Cyprus, or by e-mail at [email protected].

For players located in the Province of Ontario, our services on the spinaway.ca/on site are provided by NGame N.V., licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under licence OPIG1242639, and conducted and managed by iGaming Ontario. If you access spin away casino from Ontario, the region selector in our header and footer will direct you to the Ontario-specific version of our platform, which has its own applicable terms.

Information We Collect

We collect personal data at various stages of your relationship with us, including when you complete spinaway login, make a deposit, request a withdrawal, or contact customer support. The information we gather includes:

• Registration details such as your full name, home address, date of birth, e-mail address, and telephone number
• Identity verification documents, such as a passport, national ID card, or driving licence, along with proof of residential address dated within the last three months
• Payment information necessary to process deposits and withdrawals, including proof of ownership of the payment method used
• Gameplay activity, including the games you play, your wagering history, and your use of any spinaway bonus or promotional offer
• Technical data such as your IP address, device type, browser information, and login timestamps
• Communications you send us via e-mail, live chat, or our Help Centre

How We Use Your Information

We use the personal data we collect to operate our spinaway online casino responsibly and in compliance with our licensing obligations. Specifically, we use your information to:

• Verify your identity, age, and eligibility to hold an account, since our services require players to be at least 19 years of age
• Process deposits, withdrawals, and payments through the methods you select
• Administer promotions such as our spinaway welcome bonus, spinaway free spins, and the Daily Deposit Boost
• Detect and prevent fraud, duplicate accounts, chargebacks, and other prohibited activity
• Communicate with you about account activity, security notices, and customer support requests
• Comply with our regulatory obligations under our Kahnawake licence and, where applicable, AGCO requirements
• Improve our platform, including our spinaway casino app and desktop site, based on aggregated usage patterns

Legal Basis for Processing

We process your personal data on the basis of the performance of our contract with you, our legitimate interests in operating a secure and compliant gaming platform, our compliance with legal and licensing obligations, and, where required, your consent. Where you claim a spinaway casino bonus or spinaway no deposit bonus, we process related data to verify your eligibility and to prevent promotion abuse, as set out in our General Terms and Conditions.

Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in after spinaway casino login, remember your preferences, and analyse how our site is used. Full details of the cookies we use, their purposes, and how you can manage your preferences are set out in our separate Cookie Policy, which forms part of this Privacy Policy.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Payment providers to process deposits and withdrawals
• Identity verification and fraud prevention services to confirm who you are
• Regulators, including the Kahnawake Gaming Commission and, for Ontario players, the AGCO and iGaming Ontario
• Game studios and platform providers whose content you access through our lobby, so that your gameplay can be recorded accurately
• Professional advisers, auditors, and law enforcement authorities where required by law

Data Retention

We retain your personal data for as long as your account remains active and for the period required by our regulatory obligations after closure. If your account shows no recorded transaction for 12 consecutive months, we treat it as inactive and will contact you by e-mail before applying any administrative fee, as described in our General Terms and Conditions. We retain verification documents and transaction records for the periods required under anti-money laundering and licensing regulations, even after your account is closed.

International Data Transfers

Because we operate spinaway casino across multiple markets and currencies, including EUR, CAD, USD, and other supported currencies, your data may be transferred to and processed in countries outside your country of residence, including Cyprus and, for Ontario players, Curacao. Where we transfer data internationally, we take appropriate steps to ensure it remains protected to a standard consistent with this Policy.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain uses or request that your data be transferred to another provider. You can exercise these rights by contacting our Data Protection Officer at [email protected]. We will respond to your request within the timeframe required by applicable law.

Data Security

We use technical and organisational measures designed to protect your personal data from unauthorised access, loss, or misuse, whether you are playing spinaway casino games on desktop, our mobile web browser version, or our Android app. While we take security seriously, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Children's Privacy

Our services are intended only for players aged 19 or older. We do not knowingly collect personal data from minors. If we discover that an account has been opened by someone under the minimum age, we will close the account and take appropriate action in line with our General Terms and Conditions.

Ontario Players

If you access our Ontario site at spinaway.ca/on, additional privacy obligations apply under AGCO regulation, and your location may be monitored to confirm that real money wagers originate from within the Province of Ontario. Ontario-specific enquiries, including data protection requests, can be directed to [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. This version is applicable from 26 January 2026. We recommend checking this page periodically, and material changes will be communicated to you where required by law.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at [email protected], or reach our general support team at [email protected]. We are here to help you understand how we protect your information whenever you play at SpinAway Casino.