SpinAway Online Casino Terms of Service

Welcome to SpinAway Online Casino. These Terms and Conditions (version 1.4, last updated 26 January 2026) govern your access to and use of our website, www.spinaway.com, and all games, promotions and services we make available to you. At Spin Away, we operate under a licence issued by the Kahnawake Gaming Commission, licence number 1041, issued 27 May 2025. Our casino is owned and operated by Monkey 9 Limited, registered in Cyprus (Reg. No. 391776), with our registered office at Katalanou 11, Flat/Office 11, 1100 Nicosia, Cyprus. By creating an account with us, you agree to be bound by these Terms in full.

Players located in the Province of Ontario are directed through our region selector to a separate site regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under licence OPIG1242639, conducted and managed by iGaming Ontario. This document describes the global SpinAway experience available outside Ontario.

Eligibility and Registration

We only accept players who are 19 years of age or older. To open an account with us, you must register personally and provide accurate information, including your full legal name, home address, date of birth, email address and telephone number. We do not offer a no-account casino experience — full registration and verification are mandatory before you can play or withdraw funds.

• Only one account per person, household and IP address is permitted
• Duplicate accounts will be closed, though withdrawable funds are returned to you
• Accounts opened with intent to mislead or defraud us may have pending transactions cancelled and be permanently closed
• We reserve the right to carry out identity, credit and other verification checks at any time
• Accounts may not be transferred, sold or acquired

You are responsible for keeping your SpinAway login credentials confidential. If you forget your Spin Away casino login details, our support team at [email protected] can assist you with account recovery.

Your Responsibility Regarding Local Law

We do not publish a list of restricted countries. Instead, you are solely responsible for determining whether accessing and using our website complies with the laws of your jurisdiction. By registering with us, you warrant that gambling is not illegal where you reside. Any claim brought against us in relation to the legality of your access is void, and we give no guarantee that withdrawals or refunds will be processed where you have breached this policy. Certain games may also be unavailable in certain jurisdictions in accordance with the policies of our game providers, which may change from time to time.

Where a customer claims registration free spins and their registered country differs from their IP address, we reserve the right to terminate the account and withhold any winnings.

Deposits and Payment Methods

Our minimum deposit is 20 USD/EUR, or the equivalent amount in any other supported currency, including CAD, INR, NZD, NOK, KRW, YEN, THB and ZAR. Maximum deposit amounts depend on the payment method you choose; details are available in your wallet or by contacting [email protected]. Only debit or credit cards and other payment methods that are valid and lawfully belong to you may be used on our platform — corporate cards and business accounts are not permitted.

Winnings arising from deposits made with a payment method that does not belong to you will be voided, and your account may be closed. We accept no responsibility for funds deposited from third-party accounts.

Withdrawals and Limits

Our minimum withdrawal amount is 20 USD/EUR or the equivalent in your chosen currency. Maximum withdrawal amounts depend on the payment method selected; if your requested amount exceeds the limit of a particular payment system, we will pay it out in instalments. For any player, whether self-excluded, inactive or active, our maximum withdrawal limits are:

• 4,000 EUR/USD (or currency equivalent) per day
• 16,000 EUR/USD (or currency equivalent) per week
• 50,000 EUR/USD (or currency equivalent) per month

Exceptions to these limits can be made for players with a higher VIP status, where specified in individual bonus Terms and Conditions. All progressive jackpot wins are paid in full regardless of these standard limits. The full amount of any deposit must be wagered at least once before withdrawal; if the sum of bets made since your last deposit is less than 1x the deposit, we reserve the right to charge you the transaction processing costs for both the deposit and the withdrawal.

Withdrawals at Spin Away are processed as soon as possible, though some payment options may take up to 5 banking days to complete.

Account Verification

We reserve the right to verify your identity before processing a withdrawal, and may hold the requested amount until verification is complete. We may request a valid photographic ID, proof of residential address dated within the last three months, and proof of ownership of your payment method. Documents may be required in certified form, and we may refuse documents we have reasonable grounds to believe are not genuine. If verification is not completed within 30 calendar days of our first request, your account may be closed and the remaining balance returned. We may also call you as part of verification; your account is not considered verified, and winnings are not processed, until this call has taken place. If verification is not completed within two weeks of this request, your account will be permanently closed and winnings confiscated.

Account Inactivity

An account with no recorded transaction for 12 consecutive months is deemed inactive. We will contact you by email no less than 30 days before this point, and if we cannot reach you, a monthly administrative fee of 5 EUR will be charged, which can reduce your balance to zero. This fee is not charged during a self-exclusion period. After 24 continuous months of inactivity, we may permanently close your account and withhold or forfeit any remaining balance in accordance with applicable law. Player funds are held in a segregated account, separate from corporate funds.

Welcome Bonus and Promotions

Our SpinAway welcome bonus rewards new players with up to 1,500 CAD and 100 free spins, split across your first three deposits: a 100% match up to 500 CAD on each of your first, second and third deposits. Unless an individual promotion states otherwise, you must deposit at least 20 USD/EUR to qualify for the SpinAway casino bonus, and each bonus is valid only once per account, household and IP address.

Unless otherwise specified, all SpinAway free spins and bonus offers carry a minimum wagering requirement of 40x on slots. Not all games contribute 100% toward wagering, and a list of excluded games is published in our Bonus Terms and Conditions. Any available cash balance is wagered first; bonus funds are only used once your cash balance is exhausted. Making a cash withdrawal before the wagering requirement is met forfeits any remaining bonus. While a bonus is pending, the maximum single wager permitted is 5 EUR/USD, including Bonus Buy features. Bonus funds expire 30 days after being awarded, and free spins are forfeited after 7 days if unclaimed.

We consider the following as promotion abuse, which voids the bonus and any associated winnings: max staking on high variance games, hit-and-switch tactics, a deposit-to-bonus ratio exceeding 50%, exceeding the maximum permitted stake while a bonus is active, use of stolen cards, chargebacks, and creating multiple accounts to gain an advantage from our promotions.

Game Library and Providers

Our library features 2,209 slot titles alongside table games, a dedicated Roulette category, and a Jackpots section including Queen of Alexandria WowPot, Thunderstruck II Mega Moolah and Thunderstruck Wild Lightning Mega Moolah — all progressive jackpot wins are paid in full. We source games from 65 studios including Play'n GO, Pragmatic Play, Hacksaw Gaming and Relax Gaming, with live dealer titles supplied by Pragmatic Play and Real Dealer Studios.

Complaints and Dispute Resolution

If you have a complaint, please contact our support team at [email protected]. We handle complaints as soon as reasonably possible and escalate to management where a resolution cannot be reached directly. If you disagree with the decision of our Customer Services team, your complaint can be escalated to an independent body linked in the footer of our website.

Governing Law

These Terms are made available in a number of languages for your convenience, but the English language version prevails from a legal perspective. Our terms and conditions are governed by the laws applicable to our Kahnawake Gaming Commission licence, and any dispute arising from your use of SpinAway Online Casino will be resolved in accordance with these Terms.