Our SpinAway Responsible Gaming

Our Commitment to Safer Play

Welcome to SpinAway Casino, where protecting our players comes before anything else. We operate under strict licensing requirements - our global platform is licensed by the Kahnawake Gaming Commission, and our Ontario site is regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and conducted under iGaming Ontario. Both licences require us to maintain robust responsible gaming standards, and we go beyond the minimum requirements because we genuinely care about the people who play with us.

Our team at Spin Away has designed our platform so that responsible gaming tools are never hidden away or difficult to find. You'll find everything you need directly in your account settings or by reaching out to our support team, and we're always happy to walk you through your options.

Age Verification - Playing With Us Responsibly Starts Here

We only allow players aged 19 and over to open an account with us. This age requirement reflects the legal gaming age applicable across our target Canadian markets, and we take age verification seriously at every stage of registration. When you sign up, we require your correct full name, home address, date of birth, email address and telephone number, and our verification checks may be carried out at any time to confirm this information is accurate. Our SpinAway team reserves the right to request identity documents, and accounts that fail to meet our age and identity standards are closed in line with our terms.

Tools We Provide to Help You Stay in Control

Our SpinAway platform gives you several ways to manage your play. We encourage every player to explore these options, whether you're just starting out or you've been with us for a while.

• Deposit Limits - Set a daily, weekly or monthly cap on how much you can deposit, giving you a clear boundary before you start playing.
• Loss Limits - Define the maximum amount you're willing to lose over a chosen period, helping you stay within your comfort zone.
• Wager Limits - Restrict the total amount you can stake across a set timeframe.
• Session Reminders - Receive notifications about how long you've been playing, so you always stay aware of your time with us.
• Time-Out - Take a short break from your account for a defined period, from 24 hours up to several weeks.
• Self-Exclusion - Close your account for an extended period if you feel you need a longer pause from gaming altogether.

We at SpinAway make these tools available through your account dashboard, and if you're ever unsure how to activate them, our support team is ready to guide you step by step. New players can also explore our welcome offers when they join, and for more information on current promotions, visit our SpinAway bonus page.

How to Set Up Your Limits

Getting your limits in place with us takes just a few minutes. Follow these steps:

1. Log in to your Spin Away account.
2. Go to your account settings and select the Responsible Gaming section.
3. Choose the type of limit you'd like to set - deposit, loss, wager or session.
4. Enter your preferred amount and time period.
5. Confirm your choice, and your limit will apply immediately or from your next login, depending on the tool selected.

If you'd like to lower a limit, this happens straight away. Increasing a limit, however, involves a short cooling-off period before it takes effect - we do this deliberately, to make sure any change reflects a calm decision rather than an impulsive one.

Recognising the Signs

Part of playing responsibly is knowing what to watch for, both in yourself and in those around you. We encourage our players to check in with themselves regularly and consider whether any of the following apply:

• Spending more time or money gaming than you originally planned
• Chasing losses in an attempt to win back what's been spent
• Neglecting work, relationships or responsibilities because of gaming
• Feeling anxious, irritable or preoccupied when not playing
• Borrowing money or using funds meant for essentials to keep playing
• Hiding the extent of your gaming from family or friends

If any of this feels familiar, we want you to know that reaching out for help is a sign of strength, not weakness. Our SpinAway team is here to support you, and we can also point you toward independent organisations equipped to provide professional guidance.

Independent Support Organisations

While we at Spin Away provide in-house tools, we also believe in the value of independent, professional support. These organisations offer confidential advice, counselling and resources for anyone affected by problem gambling:

• GamCare - free support, information and counselling for anyone affected by gambling harm
• BeGambleAware - independent advice and self-assessment tools
• Gamblers Anonymous - peer support meetings for individuals seeking recovery
• ConnexOntario - a dedicated resource for players in Ontario, offering free and confidential support

Our SpinAway support team can point you toward the most relevant organisation based on your location, and links to these services are also available through our Responsible Gaming section on the website.

Protecting Minors and Vulnerable Players

We take extensive measures to prevent underage access to our platform, and we encourage parents and guardians to install filtering software on shared devices if there's any risk of a minor accessing our site. We at SpinAway also reserve the right to request additional verification at any stage, and accounts found to belong to underage users are closed immediately, with any funds handled in accordance with our terms and applicable law.

Our Ontario Players

For players accessing our Ontario site, we operate under the oversight of the AGCO and iGaming Ontario, both of which set additional standards for responsible gaming. Location monitoring ensures that real-money play is only available to those physically located in Ontario, and certain individuals - including PEPs, HIOs and their close associates, as well as employees of regulated bodies - are barred from holding accounts, in line with regulatory requirements.